babu89's Privacy Policy

1 Definitions and Scope

In this document, "babu89", "we", and "platform" refer to the online gaming and betting service operated at babu89app.cam. "User" and "you" refer to any person registered on or using this platform.

This privacy policy applies to the following:

• Any information collected while using the babu89 website and mobile application.
• Information provided during registration, login, deposit, and withdrawal processes.
• Information shared with customer support via live chat or email.
• Data related to gaming activity and betting history.

This policy is prepared in accordance with applicable data protection laws in Bangladesh and international best practices.

2 Information We Collect

2.1 Information You Provide Directly

When you open an account or verify your identity on babu89, the following information is collected:

• Full name, date of birth, and nationality.
• Mobile number and email address.
• National ID card or passport details for identity verification.
• Mobile number linked to your bKash, Nagad, Rocket, or Upay account — for transaction processing only.

2.2 Automatically Collected Information

The following technical information is automatically recorded while you use the platform:

• IP address and device type.
• Browser version and operating system.
• Session duration, pages visited, and navigation patterns.
• Cookie and local storage data.

2.3 Information Received from Third Parties

Limited information may be verified from trusted third parties when required for identity verification, fraud prevention, and payment processing.

3 How We Use Your Information

babu89 uses collected information only for the following lawful purposes:

1. Account management: To handle registration, login, password recovery, and secure account access.
2. Financial transactions: To process deposits and withdrawals correctly and to protect against fraud.
3. Identity verification (KYC): To confirm a customer's age and identity in compliance with applicable laws.
4. Customer support: To respond effectively to queries through live chat and email.
5. Service improvement: To analyse user experience and improve platform performance.
6. Bonuses and promotions: To ensure welcome bonuses, weekly reloads, and other offers reach the right person.
7. Security and compliance: To prevent unauthorised access, fraud, and money laundering.

babu89 never sells your information to advertising companies.

4 Information Sharing and Third Parties

We share your personal information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

Payment gateway operators (service providers for bKash, Nagad, Rocket, and Upay), identity verification providers, and game software providers receive only the minimum information needed to carry out their respective services. These organisations operate under strict confidentiality agreements.

4.2 Legal Obligations

If we are required to provide information under Bangladeshi law or pursuant to a lawful request from a competent authority, we will meet that obligation.

4.3 Business Restructuring

In the event of any merger or acquisition, users will be informed in advance and their data protection will be assured.

5 Data Retention and Security

5.1 Retention Period

Information is retained while an account is active and, after closure, for a defined period as required by law. Financial transaction records are generally kept for a longer period.

5.2 Technical Security Measures

babu89 maintains the following technical measures to protect your information:

• SSL encryption — ensures full protection of data during transmission.
• Encrypted database storage — sensitive information is kept in an unreadable format.
• Two-factor authentication (OTP) — confirms identity during login and transactions.
• Regular security audits and penetration testing.
• Least-privilege access policy — only authorised staff can view the information they need.

5.3 Response to Data Breaches

If a data breach occurs, affected users will be notified as quickly as possible and emergency measures will be taken to minimise harm.

6 Cookie Policy

The babu89 platform uses cookies and similar tracking technologies. The different types and purposes of cookies are described below:

6.1 Essential Cookies

These cookies are essential for the platform's core functionality — such as maintaining login sessions, security tokens, and managing game sessions. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferred language, theme settings, and other personalisation preferences.

6.3 Analytics Cookies

Anonymous statistics are collected to understand which parts of the platform are used most and where improvements are needed. You can disable these cookies in your browser settings if you wish.

7 Your Rights

As a user of the babu89 platform, you have the following rights:

7.1 Right to Access

You can contact us at any time to find out what information we hold about you.

7.2 Right to Rectification

You have the right to request a correction if any of your information is inaccurate or out of date.

7.3 Right to Erasure

Where there is no legal obligation to retain it, you may request that your personal information be deleted after your account is closed. Information that must be kept for financial or regulatory reasons will be exempt.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing.

To exercise any of the above rights, contact babu89's customer support. Our Responsible Gaming guidelines also contain detailed information about managing your account.

8 International Data Transfers

babu89's server infrastructure may be spread across multiple countries. If your information needs to be processed outside Bangladesh, the following protections are ensured:

• Strict data processing agreements are maintained with all parties involved in data transfers.
• Acceptable privacy protection standards are ensured in the destination country.
• Industry-standard encryption technology is always used.

9 Protection of Minors

All babu89 services are intended solely for persons aged 21 and above. We do not knowingly collect information from minors. If we are informed that a minor has registered, the relevant account will be closed immediately and the collected information will be deleted.

10 Changes to This Policy

babu89 may update this privacy policy in light of changes to services or applicable laws. For any significant changes, registered users will be notified by email or through an in-platform notification. Continued use of the service after changes are made will be considered acceptance of the updated policy.

For any questions about the privacy policy or to learn about us, visit our About Us page.

11 Contact

If you have any questions, requests, or complaints about this privacy policy, please contact our customer support team:

• Live Chat: 24/7, in Bengali and English
• Email: [email protected]

Our team generally responds as quickly as possible after being contacted. For more detailed questions, you can also visit our FAQ section.